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Street view image of touchstone lofts ltd - 30 pembroke place, Kensington, W8 6EU
Building Services
30 pembroke place
Kensington, W8 6EU
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Business Details
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Detailed Business Description
Touchstone lofta are the loft conversion authority, with decades of experience and expertise, we can deliver the best designed loft at the most competitive price.
We offer our customers
Free Design Service
Free quotes
What makes this business unique
decades of experience
affilated to the masterbonded federation of master builders
in house design team
customner care policy
every type of loft converted
expert in truss rafter lofts
Payment methods we accept
American Express
Bank Transfer
Diners Club
Direct Debit
Maestro (Switch)
Master Card
New Credit Accounts
Postal Orders
Standing Order
Clive J
We bought a small semi-detached bungalow in Oxford at the end of 2010. It had a living room, bedroom, kitchen and bathroom, plus an unused roof space. We decided to convert this space, and invited several companies to advise how they would do it, as we were unsure how to build access to an upper floor. We decided to give the job to Touchstone, and are very pleased with the outcome. When Paul from Touchstone first visited us, he quickly came up with an excellent suggestion as to how a staircase could be incorporated into such a small house. He soon, then, provided a draft design for the loft conversion and other necessary and desired alterations complementary to it. A detailed and professional quotation was provided (and this was adhered to throughout the project). Touchstone also organised the necessary building consents etc. The house has been transformed inside. It now has a larger hall space with stairs leading up from it (with only a small reduction in downstairs bedroom size to accommodate this). Touchstone also re-fitted the downstairs bathroom and the kitchen with new, more modern fittings. Upstairs there is now a new large bedroom with en-suite and a second bedroom/utility room. It all flows really well and looks as if the internal design has always been as it now is. Similarly, outside; the back of the house has a large dormer, but the extended front, seen from the road, looks as if it has always been so, as the roof tiles from the back have been cleverly re-used. Paul managed the project most professionally from start to finish, and all the specialists used - from architect through builders, plasterers, plumber, electrician, tiler, carpenter and decorator, were, without exception, really pleasant to deal with, and produced work of a very high standard. We are delighted with the result, and now have a very comfortable larger house. thanks ever so much, Touchstone.
I see this company has made quite the fuss but I have nothing to complain about it. I find the staff very organized, polite and professional. They came on time, left on time and the house was never messy. I am extremely satisfied with the entire renovation and especially because we managed to made it with our humble budget.
L Rossetti
Faced with spending a substantial amount of money on a loft conversion, and with enough horror stories out there to stop us, we put our most effort on determining which company to use. We narrowed the search down by looking for a company that specialised in loft conversions, and one that was backed by a high level of warranty %u2013 in this case through Masterbond. Touchstone Lofts gave us the most peace of mind, and also the best quote! I spoke at length to a previous customer who was very pleased with his conversion. From day one the builders were very pleasant and friendly, took on board my requests, kept disruptions to our daily life to a minimum, and cleaned and vacuumed at the end of the day. They worked through a particularly unpleasant winter ( end of 2010 ), undaunted by the bitter winds, with hardly any complaint, and remained focused on their work. They asked for confirmation of important decisions before doing those tasks ( even when they didn't have to ), and took into account any changes we proposed. Bearing in mind their often substantial travel times they were up early to get a good start and were always good spirited. True attention to detail showed in all their work; from carefully aligning the windows on the loft with those on the rest of the house, to installing door handles with all the screw heads in line. Additionally we had an architect, plumbers, electricians, roofers and plasterers, all of whom did great jobs and came across as genuinely nice people. We had a number of problems external to Touchstone the council, neighbour and scaffolders. Through all of these Paul kept positive and dealt with all of them in a timely and enthusiastic manner. No problem was too big. At the completion of the build there were a couple of nigglies, but these were resolved in a fair manner. Finally the loft itself. Its fantastic! The outside is very much in keeping with the rest of the house, and the inside is a pleasure to be in. We are mightily impressed with the general finishing and the plastering in particular. The quality of work is superb and we are happy to recommend Touchstone Lofts.
J Connolly
Very good loft conversion company, outstanding personal service, very impressive finish - has added more than I spent to value of house. Use them , you will be delighted!
Dale Smith
After a couple of years of ummming and ahhhing about whether to convert the loft, my wife and I finally decided to put the feelers out, contact a few companies in an attempt to find out how it all could work. Touchstone were one of 3 companies we contacted and were the quickest to respond and the first to come over to have an informal chat about what we were thinking of doing. Having absolutely no experience with building work, the consultant from Touchstone took time out to explain everything very clearly and right there and then started sketching what my new loft space could look like. A day or two later, as promised, we received a very comprehensive proposal outlining the exact process, detailed costing structure and time-lines. The whole experience up to this point was so much more professional and friendly than the other providers so Touchstone were our first choice. All by the agreed dates, the new water tank was in, the scaffolding was up, the skip was on the drive and the builders were on-site. The guys worked frantically when they were on-site rarely taking lunch breaks and often working late into the evening. The whole build came together so quickly it was amazing. Every evening I was in the loft taking more pictures of the progress. There was minimal mess and absolutely no disruption to our 6 month old baby and young toddler's routine. There were several breaks in production waiting for some elements to be delivered but the whole project kept really good pace and we were informed of any timing alterations at all times. We couldn't have been happier with the builders who often made us cups of tea and kept us fully up-to-speed with their progress and asked lots of good questions and made quality recommendations to optimise the project as they went. The end result looks stunning and far better than we imagined - from both inside and out. Even the building inspector when he came to assess the build said that he was really impressed. The whole project was delivered exactly to budget as per the initial proposal which meant I could spend my contingency budget on doing a really nice job of the new en-suite. If you're thinking about getting your loft converted, I'd absolutely recommend Touchstone.
A. White
After months of deliberation we finally decided to convert our loft and we began the search for a competent builder to complete the works. After the nightmare experience we had when we employed a local builder for our extension, who came recommended, we decided to research this fully ourselves this time. We contacted the FMB who advised a Masterbond FMB member would be a safe bet as it was a much higher graded membership. We chose Touchstone Lofts after a talking to a couple of their previous clients who all seem to be very happy. There was a slight delay in starting the works but once on site it all moved very quickly. We had to make decisions quite quickly and did point this out, but apart from that the main job was done in around 5 weeks. The lads on site were all very polite and tidy and we felt comfortable having them around. They had a foreman on site who was very good but the project manager only made a few visits. We had to wait a week or so for the final plumbing to be done and the electrician had to come back as there was a small fault. Apart from a couple of minor issues which, in fairness were sorted out quickly they were absolutely on the money. We have been in our loft for around 6 months now and are very happy with all of it, it's very well insulated and warms up very quickly, we had a small leak under the sink recently and the plumber came back immediately to repair it. Overall I would not hesitate in recommending Touchstone Lofts, they were everything the previous customers said they would be and more. They have a good reputation and seem very keen to maintain it. A. White . Leicester
Andy G
On the contrary to the other reports I have only good things to say about Touchstone lofts. All work was completed on time and on budget. Their level of customer service was second to none and quite un heard of in the building trade. The whole process from start to finish was very thorough and professional. Payment was made in a structured form as advertised on day one, no hidden extras were involved. I would thoroghly recommend Touchstone Lofts
Paul S
We had problems virtually from day one with Touchstone Lofts Ltd. Once deposit is paid the attitude of the owner changed and became money focused, customer service became an afterthought. Months after work was completed we had battles to get sign off documents and had to get FMB to resolve issue. On reflection could have employed the same sub-contractors he used. You have been warned, tread very carefully with this company
R Shaw
Had a generally good experience with Touchstone Lofts Limited. Flexible design, quick service, good price agreed and adhered to. A couple of minor issues to sort out but nothing significant. I was particularly pleased with the design, which looks as if it was always part of the house, and also we were able to amend the design as we went along to make the most of the space. We also had a small leak a couple of weeks ago (18 months after the loft was finished) which was attended to and fixed by Touchstone Lofts Ltd contractors really quickly. Other reviewers have said you could use the same sub-contractors as Paul... but where would you go to find them, the surveyor, etc? They were all excellent quality and after all they're the ones who do the actual work.

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